I love online banking because it gives me the flexibility to access my account, transfer funds and pay my bills no matter where I am. I have always been a loyal BPI customer ever since I started working. I got introduced to BPI's online banking system a couple of years back and I can say that everything has been a breeze.
Two days ago, I was transferring funds online and right in the middle of the transaction, I received a "Page Cannot Be Displayed" message. Hmmmmm. It hasn't happened to me before but knowing how reliable BPI's service is, I didn't worry about it. When I checked the source account, the amount has already been debited but when I checked the recipient account, the money's not there. WTF? Where'd it go?
I immediately called BPI's 89-100 line and advised them of what just happened. The representative was apologetic and she said that she's going to make a report of the matter and told me to wait for a response within 2 days. A day after I called them, I received a call from a BPI representative saying that they have already fixed the problem and I was told to check my account to make sure that the money's there. And it was.
I just want to spread word out about their efficient customer service. Thank you BPI! =)
The Unpure One,
P.S. I am getting hits from bpi.com.ph, so thank you to everyone at BPI for reading my blog! Hehehe!